Materiality (key issues) | MC Healthcare Group

Future Vision 2030

1. Platformer to optimize medical distribution

Support for improving hospital management

We provide advanced purchasing and procurement functions for medical equipment and supplies to help hospitals improve their management.

MC Healthcare, Inc. (hereinafter referred to as “MCH”) has continued to contribute to the improvement of hospital management by providing advanced purchasing and procurement functions that support the improvement of healthcare professionals' operations through the (1) SPD business (*1), procurement support business for medical supplies (pharmaceuticals) and the (2) joint procurement support business (*2) by hospitals, as well as medical equipment maintenance business. In the (1) SPD business, we aim to achieve the ideal next-generation supply management that anticipates the concerns of each hospital by making operations more efficient and adding value to them. In the (2) joint procurement support business by hospitals, we will strengthen the cooperative framework among participating hospitals and medical equipment manufacturers and support the expansion of the scope of joint procurement.

Action plan for FY2026

Expansion of management improvement support recipients (expansion of transactions for each of the main services*)

* SPD services for medical supplies tailored to the needs of each hospital, procurement services for medical supplies and pharmaceuticals, and maintenance services for medical equipment

Relevant SDGs

(*1) SPD business: A business that supports hospital management from the aspects of optimizing inventory and reducing the burden of logistics management operations, an abbreviation of "Supply Processing & Distribution". MCH is a pioneer in spreading SPD in Japan.

(*2) Joint procurement support business by hospitals: A business that supports the creation of an environment in which hospitals from different parent organizations can participate in a group purchasing organization to purchase high-quality medical equipment and supplies at more appropriate prices than those negotiated and procured by individual hospitals.

Responding to diversifying healthcare needs

We will meet the diversifying needs of the medical field through the introduction of innovative medical technologies and the development of new products and services.

Against the backdrop of a super-aging society, we will see further structural reforms in regional healthcare, such as the optimization of healthcare delivery systems and the establishment of regional comprehensive care systems. The Group will utilize its expertise in the SPD business, medical supplies (pharmaceuticals) procurement support business, and other areas to provide smooth cooperation support to local medical institutions that encompass acute to chronic care. Furthermore, we aim to contribute to the improvement of the quality of regional medical care by providing services such as joint use of state-of-the-art medical equipment, support for mutual information exchange among local medical institutions, and exploring the possibilities of new services in line with the development of home medical care.

Action plan for FY2026

Introduction of products that improve the quality and safety of medical care and quality of life of patients or improve hospital management
Promotion of DX and digitalization of information provision that contributes to improving efficiency, quality and safety of medical care

Relevant SDGs

(*3)Work style reform for physicians: A government initiative to improve issues such as excessive working hours for physicians and to create an environment in which physicians can continue to work in a healthy manner, thereby ensuring the quality and safety of medical care and maintaining a sustainable medical care system.

Logistics optimization for the entire healthcare industry

We aim to optimize logistics for the entire medical industry by introducing robots and the latest digital methods and promoting joint logistics and delivery.

Our hospital services business has distribution centers located throughout Japan, and our import and sales business has distribution centers in the Kanto and Kansai regions. The healthcare industry is an industry with high urgency and needs for small-lot deliveries, and logistics costs are on the rise due to driver shortages and soaring labor and fuel costs, making logistics efficiency an increasingly important management issue. In the hospital services business, we will restructure inventory management and logistics operations into an efficient system incorporating robots and the latest digital methods, and in the import and sales business, we will promote joint logistics among Group companies. In addition, in order to play a role in realizing a decarbonized society in the future, we will proactively encourage collaboration with other companies, such as joint delivery beyond the Group, and aim to optimize logistics for the entire medical industry.

Action plan for FY2026

Reduction of waste loss through proper inventory control
Optimization of logistics bases and establishment of an efficient delivery system

Relevant SDGs

Future Vision 2030

2. Comprehensive solution provider to support local comprehensive care systems

Support for smooth coordination and quality improvement of community health care

We contribute to the cooperation of local medical institutions and the improvement of the quality of regional medical care.

Against the backdrop of a super-aging society, we will see further structural reforms in regional healthcare, such as the optimization of healthcare delivery systems and the establishment of regional comprehensive care systems. The Group will utilize its expertise in the SPD business, medical supplies (pharmaceuticals) procurement support business, and other areas to provide smooth cooperation support to local medical institutions that encompass acute to chronic care. Furthermore, we aim to contribute to the improvement of the quality of regional medical care by providing services such as joint use of state-of-the-art medical equipment, support for mutual information exchange among local medical institutions, and exploring the possibilities of new services in line with the development of home medical care.

Action plan for FY2026

Promotion of support measures that contribute to the improvement of overall management and quality of community healthcare

Relevant SDGs

Stable supply of medical supplies in the event of an emergency

We will work to build a system that can provide a stable supply of medical supplies in the event of a disaster or an emerging infectious disease epidemic.

The Group aims to build a system that can stably supply medical supplies such as medical supplies (pharmaceuticals) not only in normal times but also in times of disaster and epidemics of emerging infectious diseases in Japan, where natural disasters are a common occurrence. We have formulated a business continuity plan (BCP) based on effective business continuity management (BCM), and every year we conduct practical comprehensive disaster drills that simulate a variety of situations. Regardless of where in Japan a disaster occurs, we will provide a stable supply of medical supplies from distribution centers outside of the disaster area and prepare a system to support the continuity of medical care in cooperation with hospitals from normal times. Furthermore, we will also work with other MC Group companies to contribute to society beyond the framework of our business, such as prioritizing the delivery of daily commodities other than medical supplies to the disaster-stricken areas.

Action plan for FY2026

Maintaining and strengthening the medical supply system during emergencies based on the business continuity plan (BCP)

Relevant SDGs

Future Vision 2030

3. A company with high customer satisfaction and employee engagement in the healthcare industry

Fostering self-reliant human resources to support Japan's medical and healthcare industries

We will work to foster human resources who can continue to provide appropriate solutions to diversifying medical needs and promote their activities.

In order to fulfill our social mission of supporting the medical and healthcare industries in Japan, one of our key management issues is to secure, develop, and promote the activities of human resources who can continue to strive for growth, embrace diversity, and work to provide solutions quickly and with the involvement of others. By implementing various measures that are unique to the Group, such as "fair operation of an attractive personnel system," "promotion of effective and practical human resource development programs," and "establishment of a system to further realize the right person in the right place," we will strive to improve the growth and engagement (*4) of each and every one of our employees. Furthermore, we will actively work to realize diversity inclusion.

Action plan for FY2026

Expansion and fair operation of human resource systems to motivate people to work and meet diverse work style needs
Creating an environment for diversity inclusion.
Targets for the end of FY2026:
Ratio of female managers: 10% or more;
Retention rate of employees with disabilities: 95% or more
Strengthening of practical human resource development programs

Relevant SDGs

(*4)Employee engagement: Employees' trust in and willingness to contribute to the company

Promotion of work style reforms

We will promote "work style reform" in order to create workplaces that are comfortable and rewarding to work in.

In order to improve the productivity of each and every employee who is involved in our business activities, it is extremely important to create a workplace that is easy to work in and rewarding to work in, and as such, the Group is promoting "work style reforms" as a key project. We aim to create a workplace where everyone can work comfortably, and to foster a corporate culture where individuals and the organization can work together to standardize operations, come up with better ways of working and improvement measures, and have the company support the implementation of these measures. We will also actively engage in health management and promote the creation of a workplace where employees can work in good health.

Action plan for FY2026

Fostering an organizational culture that embraces work-life integration
Further standardization and digitization of operations
Promotion of health management

Relevant SDGs

Realization of a corporate culture that enables sustainable growth

We are committed to fair and honest business practices to support the medical and healthcare industry in Japan.

As a leading figure in our social mission to support the medical and healthcare industry in Japan, we will raise awareness of corporate governance and compliance, constantly promote the strengthening of internal control systems, and conduct our business in a fair and honest manner to earn the trust of all stakeholders, based on the Group's corporate philosophy.

Action plan for FY2026

Raising awareness of compliance to support fair and honest business activities
Improving the level of risk management to support sound business growth

Relevant SDGs